Hilton Honors Terms & Conditions Changes For Club Access & Eligible Stays

Hilton changes its various Honors and other Terms and Conditions a few times a year and has recently rolled out or clarified two policy changes.

Hilton has now clarified which clubs are excluded from Diamond and Gold member access and clarified what eligible stays are.

You can access Hilton here.

READ MORE: Hilton Honors Rate & Bonus Points Offers

Excluded Clubs:

Gold Hilton Honors Members may be upgraded to preferred rooms up to Executive Floor room types. Preferred rooms may also include those not on the Executive Floor but conferring Executive Lounge access (this excludes executive suites, villas, specialty accommodations/floors/towers, and “Club” accommodation types, such as but not limited to the Sakura Club at Conrad Washington, D.C , Club Signia at Signia by Hilton hotels, Citrus Club at the Arizona Biltmore, the Enclave and Club Category rooms at All-Inclusive resorts, unless the initial booking was also an Enclave-level accommodation),

Hilton here refers to Gold members, but these specific Club lounges are also excluded for Diamonds.

Hilton’s all-inclusive hotels have been renaming their club lounges “Enclave” (a sanctuary from AI madness?)., which excludes Diamond members from access.

Hilton doesn’t here state that the Imperial Club at the Cavalieri in Rome is also excluded from Diamond member access, but they have a separate lounge for eligible elite members.

Eligible Stay:

A “stay” is defined as the total number of consecutive nights spent at the same hotel, whether or not a guest checks out and checks back in again. Specifically excluded from the definition of “stay” are the following types of ineligible stays: wholesale/tour operator packages; contracted crew rates; travel agency discount rates; packages exclusively for casino player card holders; unauthorized Members staying on Go Hilton Team Member or Family & Friends Travel Rates; stays secured utilizing Hilton Grand Vacations Club and Hilton Club timeshare programs, HiltonGetaways.com bookings; Hilton Grand Vacations marketing packages with a sales presentation requirement; complimentary or barter rooms; NET Group Tour; Group Tour Series Rates; NET contracted Entertainment or Encore rates; third party websites bookings (irrespective of rate paid); and “opaque” channel bookings where the brand may or may not be known at the time of purchase. Hilton Honors Points (or stay credit) may not be earned (including as a MyWay benefit) for or during ineligible stays, including without limitation, folio charges incurred during ineligible stays.

Hilton incorrectly stated that Team Member or Friends & Family Travel Rates were ineligible when they were eligible. Hilton has now clarified that only unauthorized use of these rates makes the stay ineligible.

The information is still incorrect. Not all bookings made on third-party sites are ineligible; consider corporate bookings through Egencia, Amex FHR rates, and others.

Conclusion

Unfortunately, Diamond members don’t have complimentary access to some club lounges at Hilton properties. You must book a rate on these specific floors to have access.

Hilton cleaned up the incorrect information about Hilton Go Team Member and Friends & Family rates ineligibility when they are eligible.

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