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This Family Reached The Gate While Their Plane Was Still Boarding—But American Airlines Software Gave Their Seats To Someone Else
This is terrible customer service. The family could have made the flight, despite their American Airlines delay. They rushed to the gate, found the flight still boarding, and were relieved - only to have that taken away from them because (1) their seats had already been given away and (2) gate agents wouldn't take the time to help them understand what happened. Continue reading This Family Reached The Gate While Their Plane Was Still Boarding—But American Airlines Software Gave Their Seats To Someone Else...
This is terrible customer service. The family could have made the flight, despite their American Airlines delay. They rushed to the gate, found the flight still boarding, and were relieved - only to have that taken away from them because (1) their seats had already been given away and (2) gate agents wouldn't take the time to help them understand what happened.
Continue reading This Family Reached The Gate While Their Plane Was Still Boarding—But American Airlines Software Gave Their Seats To Someone Else...
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