Lufthansa Group airlines optimise travel experience through enhanced digital functions

The following article was published by Future Travel Experience

Lufthansa Group is enhancing the travel experience with new digital features, which are designed to offer greater convenience, flexibility, and support at every stage, via the optimised Lufthansa Group app.

Lufthansa Group airlines have further optimised the travel experience for passengers with additional digital functions. The Lufthansa Group app serves as a digital companion throughout the entire journey, from booking to arrival and beyond.

“We are there for our customers and provide them with an all-round service throughout their flight – supported by digital functions,” said Dieter Vranckx, Chief Commercial Officer, Lufthansa Group. “For example, our guests can now plan their trip even more easily and flexibly and count on comprehensive support in the event of last-minute changes. I particularly recommend that our passengers create a Travel ID profile. This offers them many advantages and helps to make their journey even more comfortable. With the new digital services, we offer them an optimised travel experience and support them at every stage of their journey.”

The Lufthansa Group app now includes even more functions that increase the travel comfort of all passengers. Lufthansa Group customers can now enjoy new, innovative tools, especially when preparing for their trip, starting with a significantly faster flight search and a smoother booking experience.

In this context, customers are recommended to install the Lufthansa Group app and create a Travel ID profile. The Travel ID helps to make travel easier: among other things, it is possible to integrate travel documents and save personal data for future and past bookings. Further services will follow gradually. In addition, the Travel ID provides travellers with personalised information and suggested solutions should their original travel plans change unexpectedly. More than 15 million customers have already created a digital profile.

To make traveling to the U.S. even more relaxed, the ESTA travel authorisation is now already checked during online check-in – and the app’s passport scan has also been further improved. In addition, the passport is simply and conveniently loaded into the app during check-in. This data is also checked in the process. The website also offers a new service with information on entry guidelines and passport or visa requirements for international travel, stored in the Travel ID.

Status, Business and First Class guests can use the app to quickly and conveniently find their preferred Lufthansa Group lounge nearby – whether in Frankfurt, New York, or Rio de Janeiro. In addition, digital menu cards and e-journals are available to travellers before the flight. Finally, the booking confirmation has also been revised and now appears in a new look.

With the introduction of innovative self-service options, travellers can now adjust their plans more easily and flexibly. Guests whose travel plans have changed can easily and conveniently rebook themselves (in accordance with the fare conditions) on the familiar digital channels such as the Lufthansa Group app – even if they have an existing seat reservation. Passengers who have booked a seat in the new Allegris First and Business Class cabins will automatically receive a refund of the reservation fee in the event of an aircraft change if the selected seat category is no longer available.

Hear more from Lufthansa Group at FTE Global – the “CES of Aviation” taking place in Long Beach, California, on 9 to 11 September 2025. Anja Schuhmacher, Senior Manager Airport Experience & Partnerships, Lufthansa, is participating in a session focused on ‘Achieving a revolution in baggage by 2030’. Join us at FTE Global – the “CES of Aviation” – in LA, 9 to 11 September 2025 – registration live >>

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Lufthansa Group airlines optimise travel experience through enhanced digital functions