Taipei Songshan Airport reimagines check-in experience with suite of advanced SITA technologies

The following article was published by Future Travel Experience

Taipei Songshan Airport has selected SITA to lead its next-generation shared check-in counter project, deploying a full suite of self-service and biometric-powered tech to future-proof operations and customer experience.

Passengers departing from Taipei Songshan Airport (TSA) will soon benefit from a lightning-fast, fully streamlined check-in experience thanks to SITA technology (SITA is an exhibitor at FTE Global, Long Beach, 9 to 11 September 2025, and a Platinum Sponsor and exhibitor at APEX FTE Asia Expo, Singapore, 11 to 12 November 2025).

The airport has selected SITA to lead its next-generation shared check-in counter project, deploying a full suite of self-service and biometric-powered tech to future-proof operations and keep passenger satisfaction high.

SITA’s Flex platform and Smart Path check-in kiosks will be available to all airlines operating from TSA’s international terminal thanks to a common use self-service model. Flex allows unprecedented adaptability, giving passengers the power to check-in for their flight using their mobile phone, untethered from physical counters. Biometric-powered SITA Smart Path kiosks speed up this process even more, allowing passengers to link their ID to their facial biometric to secure their boarding passes.

TSA will round off the upgraded check-in experience with SITA Self Bag Drop. Integrated with biometric authentication on SITA Smart Path kiosks, the entire bag drop process can be completed in as little as 70 seconds, through an intuitive system requiring minimal assistance from airline agents. This drastically reduces wait times, congestion, and staff workload.

Travelers will gain greater control over their travel, avoiding lengthy queues at the counter, and airlines will be empowered to optimise the allocation of agents and counter space for more complex tasks.

Complementing these systems will be SITA Maestro Departure Control System (DCS), which automates airline check-in and boarding operations and ensures full continuity in the event of any unforeseen network disruptions. Airline and airport teams also gain new operational insights thanks to data analytics and real-time information sharing, further boosting agility to respond to passenger needs.

“Emerging from the COVID-19 pandemic, the Asia Pacific region has seen a hugely invigorating domestic travel boom,” said Sumesh Patel, President for Asia Pacific, SITA. “This year passenger numbers in the region are expected to grow by 7.9%, the highest rate globally. How do airports cope with such a significant increase without the ability to expand physically? The solution lies in smart tech that helps them move passengers through the terminal with unprecedented speed and efficiency. That’s exactly what we’re delivering at TSA. All our solutions boast modular, flexible design, meaning our technology will grow with TSA and its airlines, constantly adapting to passenger requirements and ensuring the airport has the tools to support anything the future holds.”

The rollout of all SITA technologies is expected to be completed by the end of 2025. All systems adhere to the latest international standards, ensuring compatibility and seamless integration with existing airline systems.

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Taipei Songshan Airport reimagines check-in experience with suite of advanced SITA technologies