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AirCS by Avocado55: the first AI-powered claims service transforming aviation
The following article was published by Future Travel Experience Avocado55 is exhibiting at the co-located APEX FTE EMEA and Ancillary & Retailing events. Xavier Orr, Aviation Practice Lead, discusses how AirCS by Avocado55 manages delay and cancellation claims on a global scale, plus much more. Avocado55 is exhibiting at the co-located APEX FTE EMEA and Ancillary & Retailing events, taking place in Dublin on […] Article originally published here: AirCS by Avocado55: the first AI-powered claims service transforming aviation
The following article was published by Future Travel Experience
Avocado55 is exhibiting at the co-located APEX FTE EMEA and Ancillary & Retailing events. Xavier Orr, Aviation Practice Lead, discusses how AirCS by Avocado55 manages delay and cancellation claims on a global scale, plus much more.
Avocado55 is exhibiting at the co-located APEX FTE EMEA and Ancillary & Retailing events, taking place in Dublin on 10-12 June 2025. In this interview, Xavier Orr, Aviation Practice Lead, discusses AirCS by Avocado55 and how this first-of-its-kind airline service manages delay and cancellation claims on a global scale, plus much more.
Register for APEX FTE EMEA and Ancillary & Retailing – one registration provides access to both events >>
See the APEX FTE EMEA / Ancillary & Retailing schedule at a glance >>
In the fast-paced world of aviation, flight disruptions can be costly both for airlines and passengers. Air Claim Solutions (AirCS) is the aviation industry’s first claims service powered by artificial intelligence (AI), designed to streamline the handling of flight delay and cancellation claims. By leveraging AI, AirCS aims to significantly reduce risk, cost, and processing time, providing airlines with a faster, more efficient way to manage claims on a global scale. Avocado55 – a prominent business advisory specialising in customer experience; Lokulus – experts in AI workflow automation; and Clyde & Co – a leading global law firm, have collaborated to deliver this innovative service. “Together, we are setting a new benchmark for airline operational efficiency and customer satisfaction,” says Xavier Orr, Aviation Practice Lead, Avocado55.
Avocado55 is exhibiting at the co-located APEX FTE EMEA and Ancillary & Retailing events, taking place in Dublin on 10-12 June 2025. “Our main hopes for this year’s FTE are twofold: firstly, to create meaningful connections with attendees and explore partnership opportunities with airlines that share our passion for transforming the industry,” Orr explains. “Secondly, we aim to showcase AirCS and demonstrate how we can alleviate the challenges brought by disruptions in the airline sector.”
What truly sets AirCS apart is that it is the only solution on the market designed and delivered by aviation CX experts – individuals who have worked in the industry and understand its challenges first-hand. “Additionally, it is backed by the world’s largest aviation law firm who are working to ensure it is compliant with EC Regulation 261/2004,” says Orr. “With AirCS, you are not just getting software, you are gaining industry and legal expertise.”
AirCS offers a swift, seamless, and globally compliant resolution for airlines. The anticipated key benefits of AirCS include:
- Up to a 50% reduction in operating costs for airlines
- Resistance to peak claim volumes for airlines
- Real-time access to passenger, service, and financial data for airlines
- Guaranteed service levels for airlines with their customers
- Compliance with EC Regulation 261/2004, minimising the risk of legal escalation
AirCS not only streamlines the claims process for airlines but also enhances the passenger experience throughout the journey by:
- Providing an effortless process that is easy to access, with absolute clarity at each stage.
- Processing valid claims swiftly to eliminate the frustration of being sat in a backlog
- Ensuring communications at every stage with passenger-centric updates and real-time status notifications.
“AirCS leverages the cutting-edge AI workflow automation expertise of Lokulus to deliver significant advantages in airline claims processing,” Orr shares. “We enable airlines to intelligently classify claims, automatically gather corroborating information from trusted sources to build comprehensive flight-specific evidence packs, and use this information to provide clear context for claim outcomes. AirCS further enhances the process by using AI to recommend classification decisions on claim acceptance or denial, streamlining operations for greater efficiency and transparency.”
Avocado55 is always expanding its capabilities across more and more jurisdictions to increase the number of markets where it can support airlines. It is seeing an increasing demand from airlines to support more and more claims they have to handle from baggage and personal injury claims, right through to complex complaints.
“This year, we are placing a strong focus on listening to our client feedback because understanding your needs and challenges is essential to shaping the future of AirCS,” says Orr. “Your insights are at the heart of how we refine and enhance our solution, ensuring it effectively addresses the unique demands of the aviation industry.”
Join Avocado55 at stand A17 at the APEX FTE EMEA and Ancillary & Retailing events in Dublin from 10-12 June 2025 to learn more about how AirCS can transform your claims process. “As first-time attendees of the Future Travel Experience event, we are genuinely excited about fully immersing ourselves in the experience,” Orr adds. “Having received strong recommendations from industry experts, we are particularly looking forward to connecting with fellow innovators, engaging in insightful discussions about the future of travel, and introducing AirCS to a broader audience of potential partners and collaborators.” Register for APEX FTE EMEA and Ancillary & Retailing – one registration provides access to both events >> See the APEX FTE EMEA / Ancillary & Retailing schedule at a glance >>
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Article originally published here:
AirCS by Avocado55: the first AI-powered claims service transforming aviation
