FTE Dublin 2025 sponsor & exhibitor preview – innovative solutions to help airports and airlines accelerate digital, ancillary & commercial strategies

The following article was published by Future Travel Experience

Find out more about the innovative solutions that will be on display at FTE Dublin on 10-12 June 2025 from the industry’s most established global industry providers and our largest-ever showcase of startups.

The co-located APEX FTE EMEA and Ancillary & Retailing events, taking place in Dublin on 10-12 June 2025, will feature an outstanding exhibition of established global industry providers and our largest-ever showcase of startups. The exhibition will provide a concentrated showcase of the latest products, services and solutions to help redefine the end-to-end passenger experience, optimise operational efficiency & sustainability efforts, and create new commercial endeavours both on the ground and up in the air. Here, we highlight the solutions you can expect to see on the exhibition floor. Register for APEX FTE EMEA and Ancillary & Retailing – one registration provides access to both events >> See the APEX FTE EMEA / Ancillary & Retailing schedule at a glance >>

CAVU

CAVU – a Platinum Sponsor of the co-located APEX FTE EMEA and Ancillary & Retailing events – helps airports and airlines grow non-aeronautical revenue, build stronger passenger relationships, and boost operational efficiency through smart, easy-to-use digital solutions. With over 80 years of aviation experience, CAVU turns every touchpoint, from booking and parking to lounges and fast track, into an opportunity to drive value. Its platform makes it simple to diversify ancillary offerings, improve customer loyalty and retention, and unlock new revenue through high-performing third-party partnerships. Whether you’re focused on boosting conversions, improving the passenger experience or extending your commercial reach, CAVU is here to help you reach new heights.

CAVU’s objectives at APEX FTE EMEA and Ancillary & Retailing are to demonstrate how its ‘propel’ platform supports the creation of modern digital marketplaces to drive ancillary revenue; highlight propel’s flexibility for integrating diverse products and services in a seamless customer experience; engage with industry stakeholders seeking to enhance their non-aeronautical revenue; strengthen its brand presence as a leader in travel e-commerce innovation; and build partnerships and explore new use cases aligned with evolving passenger expectations. Visitors to the CAVU stand can expect client success stories and real-world applications of propel across travel touchpoints; propel platform demonstrations; and an expert team with a rich heritage of knowledge in aviation.

Hear more from CAVU at the co-located APEX FTE EMEA and Ancillary & Retailing events, taking place in Dublin on 10-12 June 2025. Nolan Hough, Chief Growth Officer, CAVU, is participating in a session focused on ‘Embracing new approaches and models to enhance commercial performance at airports’. Register for APEX FTE EMEA and Ancillary & Retailing – one registration provides access to both events >> See the APEX FTE EMEA / Ancillary & Retailing schedule at a glance >>

TravelX

TravelX – a Platinum Sponsor of the co-located APEX FTE EMEA and Ancillary & Retailing events – is a travel tech company that helps airlines optimise post-booking revenue and enhance customer flexibility. Its core solution uses machine learning to identify flights likely to sell out and incentivises low-yield passengers to reschedule or sell back their seats in exchange for compensation, freeing up seats for higher-value sales. The solution integrates seamlessly into existing systems, improving operational efficiency, increasing revenue, and enhancing the overall passenger experience through greater flexibility and personalisation. “TravelX became a Platinum Sponsor of the APEX FTE EMEA / Ancillary & Retailing events to showcase its leadership and innovation in the airline post-booking revenue space,” explains Martín Restrepo, Director of Business Development, TravelX. “The event offers a platform to share proven airline results, engage directly with decision-makers, and build new commercial partnerships. Strategically, TravelX aims to drive awareness of its solutions, gather insights on evolving industry needs, and reinforce its commitment to modernising airline retailing through innovative, data-driven technology.”

As well as being a Platinum Sponsor, TravelX has a Meeting Base at the event, where attendees can expect a hands-on introduction to the TravelX post-booking optimisation platform. “We’ll showcase how airlines can unlock new revenue streams and enhance customer flexibility through dynamic inventory strategies, with real-world results from current airline partners,” says Restrepo. “Our team will be available for live demos, one-on-one consultations, and sharing insights into the future of ancillary retailing. We’re especially excited to highlight how our technology delivers measurable ROI while improving the overall passenger experience.”

Hear more from TravelX at the co-located APEX FTE EMEA and Ancillary & Retailing events, taking place in Dublin on 10-12 June 2025. Juan Pablo Lafosse, CEO, TravelX, is participating in ‘The AI Travel Retailing Symposium’ which explore ‘How can we successfully leverage artificial intelligence (AI) for dynamic offers, disruption management, customer engagement, trip planning and more?’ Register for APEX FTE EMEA and Ancillary & Retailing – one registration provides access to both events >> See the APEX FTE EMEA / Ancillary & Retailing schedule at a glance >>

BagID

BagID – a Gold Sponsor of the co-located APEX FTE EMEA and Ancillary & Retailing events – has a vison to change the way people fly with checked luggage. “We do this by making bags smarter, the passenger journey stress-free, seamless and paperless, and enabling airports and airlines to reduce costs and increase passenger satisfaction,” explains Ina Eldøy, CEO, BagID. “Our electronic bag tags with tracking are part of this solution. Our software development of a collaborative decision-making platform for Aena is another. Our strength is collaboration and partnerships – if we want to change a global standard, we need to do this together!”

BagID has partnered with Apple and Samsung. The BagID 2 for Apple is integrated with Apple’s Find My network, and the Samsung version works with Samsung’s SmartThings Find. “BagID leverages IoT technologies to ensure seamless, real-time baggage tracking through a combination of smart hardware, cloud services, and integration with airline systems,” says Eldøy.

BagID devices are equipped with:

• Bluetooth Low Energy (BLE): Enables communication with nearby smartphones or airport infrastructure.
• E-Paper Display: Displays digital bag tags synced with airline systems.
• Battery-efficient microcontroller: Ensures long-lasting performance without frequent charging.

“Moving forward we will also have activated RFID, use data from airport infrastructure for tracking updates, and ensure visibility across the journey – from check-in to loading to transit to arrival,” Eldøy adds. “We give the passenger full control and visibility throughout the journey, by utilising the Apple and Samsung tracking networks.”

Hear more from BagID at the co-located APEX FTE EMEA and Ancillary & Retailing events, taking place in Dublin on 10-12 June 2025. Ina Eldøy, CEO, BagID, is participating in the FTE EMEA Baggage Innovation Summit: ‘How can we collaboratively bring new innovations to life to enhance baggage delivery in the very near future?’ Register for APEX FTE EMEA and Ancillary & Retailing – one registration provides access to both events >> See the APEX FTE EMEA / Ancillary & Retailing schedule at a glance >>

Hopper Technology Solutions

HTS (Hopper Technology Solutions) – a Gold Sponsor of the co-located APEX FTE EMEA and Ancillary & Retailing events – is the B2B division of global travel platform Hopper. It uses its data advantage and AI-driven travel technology to help partners address modern traveller needs. Working with the world’s leading banks, airlines and travel providers, HTS supercharges its partners’ direct channels with its travel fintech and e-commerce products.

The company has developed several unique fintech ancillaries, including Cancel for Any Reason and Disruption Assistance, that address everything from pricing volatility to trip disruptions. These ancillaries are integrated directly into the booking flow on airline partners’ direct channels, offering their customers added flexibility and confidence.

HTS other offerings, including HTS Stays, help partners capture greater trip wallet share with a modern white-label lodging marketplace, integrated into their digital, loyalty, and CRM ecosystem. This offering is designed to enable a personalised and higher-performing user experience.

“FTE has curated a top-tier audience of airline ancillary professionals,” says HTS. “The opportunity to discuss the evolving ancillary and retailing landscape with these individuals is highly valuable to our business as a whole. Sponsoring provided HTS with the opportunity to highlight our successful partnership with Virgin Australia.”

HTS just announced several new fintech partnerships, including a partnership with Virgin Australia to introduce Cancel For Any Reason on the airline’s direct channel. This new for-fee option, integrated directly into Virgin Australia’s booking flow, offers customers the ability to cancel their Economy Lite or Choice airfares for any reason. HTS’ fintech products give customers more flexibility when booking their travel.

Hear more from HTS (Hopper Technology Solutions) at the co-located APEX FTE EMEA and Ancillary & Retailing events, taking place in Dublin on 10-12 June 2025. Ella Alkalay Schreiber, SVP & GM of Fintech, HTS (Hopper Technology Solutions) and Tanya McCaffrey, Head of Ancillary Products, Virgin Australia, are participating in a Fireside Chat: ‘Virgin Australia x HTS – how travel fintech can deliver flexibility to customers and generate new revenue opportunities’. The two will provide content on HTS’ fintech products and how they work, as well as what it means for the airline and results to date. Register for APEX FTE EMEA and Ancillary & Retailing – one registration provides access to both events >> See the APEX FTE EMEA / Ancillary & Retailing schedule at a glance >>

Meta and MSM.digital

Meta and MSM.digital are Gold Sponsors of the co-located APEX FTE EMEA and Ancillary & Retailing events. Meta is one of the largest social media platforms globally and a leading player in immersive technologies, encompassing Virtual Reality (VR), Augmented Reality (AR), and Mixed Reality (MR). MSM.digital AR/VR Labs GmbH specialises in XR Go2Market solutions for the B2B2C sector, helping companies strategically and operationally implement immersive technologies. “Together, we focus on integrating XR into the air transport ecosystem to enhance both the passenger experience and operational efficiency,” explains Camillo Stark, Deputy Managing Director, MSM.digital. “Our solutions range from immersive inflight entertainment systems to Mixed Reality training environments for airline staff. By combining Meta’s cutting-edge hardware and software technology with MSM.digital’s strategic implementation expertise, we offer innovative, scalable, and user-centric XR solutions for airlines.”

Meta and MSM.digital are motivated by a shared vision: advancing the transformation of the air travel industry through immersive technologies. “As Gold Sponsors, we see this as an opportunity to position ourselves as leading providers of next-generation passenger experiences and operational excellence,” says Stark. “Strategically, we aim to showcase the scalability and readiness of our solutions for the airline sector; build new partnerships and strengthen existing relationships; and demonstrate how XR technologies can unlock new revenue streams and boost customer satisfaction (NPS).”

As well as being Gold Sponsors, Meta and MSM.digital have a Meeting Base at the event, where visitors can expect an interactive presentation of XR experiences designed for inflight entertainment, training, and retail, including:

• InFlightXR: A scalable, controller-free inflight entertainment system powered by Meta technology and MSM.digital’s content expertise.
• Mixed Reality Showroom: A solution for crew training and promotional experiences, optimised for the unique challenges of the cabin environment.
• Meta Quest for Business & Shared Mode: Enabling seamless device management and deployment of certified, secure XR applications.

“These innovations not only enhance the passenger journey, but also create operational efficiencies and new business opportunities for airlines,” Stark adds.

Hear more from Meta and MSM.digital at the co-located APEX FTE EMEA and Ancillary & Retailing events, taking place in Dublin on 10-12 June 2025. Kasia Holthouse, Sales Manager, Meta, and Camillo Stark, Deputy Managing Director AR/VR Labs, MSM.digital, are participating in a session focused on ‘Inflight innovation – IFEC, ancillaries, payment and more’ with a presentation titled ‘Shaping the future of inflight with Immersive Technologies – from Inflight Entertainment to Inflight Experience’. Meanwhile, Bastian Schütz, Head of XR in Travel, Meta, will deliver a Special Keynote on ‘Elevating Aviation: Unlocking the potential of Extended Reality & Immersive Experiences’. Register for APEX FTE EMEA and Ancillary & Retailing – one registration provides access to both events >> See the APEX FTE EMEA / Ancillary & Retailing schedule at a glance >>

Next Communications

Next Communications’ – Connectivity Sponsor of the co-located APEX FTE EMEA and Ancillary & Retailing events – mission is to create a deep connection between travel brands and their consumers, seamlessly integrating global travel connectivity to ensure a high-quality travel experience. Its pioneering Mobile Network Infrastructure solutions empower brands to create their own airtime, unlocking new avenues for loyalty, rewards, and revenue growth. Next Communications fuels your brand’s success and leaves a lasting impact on the travel experience.

At the co-located APEX FTE EMEA and Ancillary & Retailing events, Next Communications will showcase how it empowers travellers with seamless connectivity, enabling brands to author their own Mobile Airtime and connect with customers effortlessly.

Protect Group

Protect Group – a Gold Sponsor of the co-located APEX FTE EMEA and Ancillary & Retailing events – is a global provider of technology-powered protection services. Its multi-product Dynamic Widget offers relevant and tailored services to online customers of airlines, rail companies, ferry operators and car rental businesses among others. Protect Group’s industry-leading Refund Protect service has been delivering significant ancillary revenue and enhancing customer experience for some of the world’s biggest names in travel, tourism and events for almost a decade.

Development of its dynamic capability has already enabled AI pricing that maximises revenue and delivers tailored positioning for each consumer. Protect Group has further developed its Dynamic Platform to facilitate the delivery of multi-product curated ancillary services. Hosting both its own protection services, as well as best in class ancillary staples like lounge access and carbon offset.

Protect Group’s combination of a global team of experts with AI-driven dynamic content and pricing provides optimised services for retailers. It currently works with over 400 member organisations globally, supporting millions of their customers across 75 countries worldwide.

Hear more from Protect Group at the co-located APEX FTE EMEA and Ancillary & Retailing events, taking place in Dublin on 10-12 June 2025. Ruairi O’Driscoll, Head of Data Science, Protect Group, and Perry MacShane, Director of Strategic Accounts, Blink Parametric, are participating in a Fireside Chat: ‘Leveraging data to develop innovative parametric protection products’. Register for APEX FTE EMEA and Ancillary & Retailing – one registration provides access to both events >> See the APEX FTE EMEA / Ancillary & Retailing schedule at a glance >>

TWAI

TWAI – a Gold Sponsor of the co-located APEX FTE EMEA and Ancillary & Retailing events – is all about changing the game in travel distribution. It helps airlines cut costs and increase their revenues with smart, innovative solutions that make connecting with customers easier than ever. “With advanced NDC solutions, powerful APIs, and user-friendly booking portals for consumers and agency partners, our platform makes retailing seamless,” explains Jim Hetzel, Vice President, Product Innovation and Strategy, TWAI. “The result? More share-of-cart, happier customers, and real growth for airlines.”

As a Gold Sponsor, TWAI is committed to driving meaningful discussions on the future of airline retailing. Its key objectives include:

• “Showcasing our latest solutions designed to reduce distribution costs and boost ancillary revenue.”
• “Connecting with airlines, solution providers, and industry leaders to forge partnerships that redefine travel distribution.”
• “Sharing valuable insights and strategies to help attendees adapt to evolving traveller expectations while achieving higher profitability.”

“We expect to leave attendees inspired, equipped with new ideas, and ready to implement innovative retailing practices within their organisations,” says Hetzel.

TWAI will also be present on a Meeting Base at APEX FTE EMEA / Ancillary & Retailing, where it will be highlighting live demonstrations of TWAI’s comprehensive platform, including NDC, dynamic packaging, API integration, ancillary merchandising and mobile retailing capabilities; personalised consultations to identify tailored solutions that address unique distribution challenges; and an opportunity to preview real-world examples of how leading airlines can transform their retail strategies using TWAI’s tools. “We’re making it a space for collaboration, insights, and hands-on exploration, providing attendees with impactful takeaways to elevate their distribution strategies,” Hetzel adds.

Vodafone Procure & Connect

Vodafone Procure & Connect – a Gold Sponsor of the co-located APEX FTE EMEA and Ancillary & Retailing events – provides seamless global connectivity and smart procurement solutions designed to enhance communication, efficiency, and scalability across industries. With a focus on Travel eSIM Solutions, Sponsored Roaming, Maritime Mobility, International Voice & IPX Services, it supports businesses within the travel industry with reliable and seamless global connectivity, optimising operations and driving cost benefits. “As a Gold Sponsor, our goal is to drive discussions around innovative and bespoke global connectivity solutions,” explains Stephanie Ierschot, Head of Sales and Customer Success, Vodafone Procure & Connect. “We aim to showcase how seamless communication infrastructure can enhance travel experiences and create new revenue streams. We also look forward to collaborating with industry leaders to explore the future of travel connectivity and bring new solutions to life.”

Vodafone Procure & Connect will also be present on a Meeting Base at APEX FTE EMEA / Ancillary & Retailing, where it will be highlighting Vodafone’s role in enabling seamless travel connectivity, focusing on how its services help travel companies achieve better customer engagement, more efficient operations, and enhanced mobility solutions.

With a focus on innovation and impact, Vodafone Procure & Connect is advancing solutions that drive connectivity, automation and efficiency across industries. Recent innovations include real-time fraud detection and prevention, along with the monetisation of the benefits of 5G Standalone (SA) in Roaming.

“FTE events provide a valuable platform for collaboration, innovation, and industry networking,” says Ierschot. “We love the energy, the forward-thinking discussions, and the opportunity to connect with travel and aviation leaders to shape the future of connectivity. This year, we’re especially excited about engaging in discussions on new connectivity solutions, emerging technologies, and how digital transformation is driving the next wave of travel innovation.”

Branchspace – digital reinvented

Branchspace – digital reinvented – a Silver Sponsor of the co-located APEX FTE EMEA and Ancillary & Retailing events – is a passionate team with deep cross-functional experience in airline and travel tech, travel retail and end-to-end customer experience. It wants to be the most forward-thinking and trusted technology partner for airlines and other travel companies. Branchspace – digital reinvented breaks barriers of legacy technology and thinking. Jointly with its customers, the company creates better ways to plan, book and experience travel. Branchspace – digital reinvented offers transform consulting services and Triplake, its best-in-class digital commerce platform. With Triplake, Branchspace – digital reinvented deploys the latest technology and retail thinking and makes it easy for you to drive personalised end-to-end experiences for your customers and meet your revenue goals.

Branchspace – digital reinvented is an IATA Strategic Partner for digital innovation to help shape the future of travel. It has been a long-term trusted partner for LH Group, IAG, Aegean, TAP, Air Malta and more, since 2013.

Hear more from Branchspace – digital reinvented at the co-located APEX FTE EMEA and Ancillary & Retailing events, taking place in Dublin on 10-12 June 2025. David Turton, Chief Technology Officer, Branchspace, and Surya Kuchibotla, VP eCommerce, Ancillary & Retailing, Oman Air, are participating in a Fireside Chat: ‘Oman Air’s digital take-off: The journey to modern retailing’. Register for APEX FTE EMEA and Ancillary & Retailing – one registration provides access to both events >> See the APEX FTE EMEA / Ancillary & Retailing schedule at a glance >>

Enterprise Mobility

Enterprise Mobility – a Silver Sponsor of the co-located APEX FTE EMEA and Ancillary & Retailing events – has been moving mobility forward for more than 65 years. As mobility has evolved, so have Enterprise Mobility. And it is not standing still. As it looks to the future, Enterprise Mobility’s vision is clear. It wants to be the world’s best and most trusted mobility company. Enterprise Mobility is marking the beginning of its next chapter, reinforcing a commitment to deliver exceptional service for partners, customers and neighbours – innovating with intention to meet their ever-changing needs. The company’s enduring values continue to guide every interaction with its customers, partners, communities and each other. Enterprise Mobility has always been a people-first, purpose-led organisation and is reaffirming its dedication to every journey and every person through people-first mobility experiences.

In what promises to be a truly engaging exhibition presence, Enterprise Mobility will showcase two vehicles at APEX FTE EMEA / Ancillary & Retailing.

Sherpa

Sherpa – a Silver Sponsor of the co-located APEX FTE EMEA and Ancillary & Retailing events – is a global leader in travel documentation solutions, partnering with airlines, OTAs, and travel platforms to simplify international travel and add ancillary revenue. “Our technology powers real-time entry requirements, visa and ETA applications, and advanced document vetting – during booking, check-in, and pre-departure – making the travel experience more seamless for passengers while unlocking new ancillary revenue streams for our partners,” says Max Tremaine, CEO, Sherpa. “We’re happy to support events that bring together the most innovative voices in travel. Sponsoring APEX FTE EMEA and Ancillary & Retailing aligns with our mission to transform the traveller experience through smarter, more integrated digital solutions. Our goal is to connect with forward-thinking airline and airport leaders to explore new ways of enhancing customer experience, adding revenue, and delivering value to passengers.”

As well as being a Silver Sponsor, Sherpa has a Meeting Base at the event, where attendees can connect with its team to explore how Sherpa integrates directly into the traveller journey with embeddable and integrated solutions. “We’ll be sharing real-world examples of how partners including British Airways, LOT Polish Airlines, Gulf Air, and Korean Air are using Sherpa to improve customer satisfaction, operational efficiency, and ancillary revenue by surfacing visa requirements and application options at key touchpoints,” says Tremaine. “In fact, LOT Polish saw a 31% higher average booking value when Sherpa’s widget was used – a case study we’ll be showcasing at the event. We’ll also highlight how our AI-powered processing engine enables some of the fastest and most reliable visa turnaround times in the market, helping partners boost approval rates, reduce support volumes, and deliver a smoother experience for travellers.”

3D SeatMapVR

Visit the 3D SeatMapVR booth to discover the future of airlines seat maps visualisation. This product, winner of the Crystal Cabin Award 2018 in the Visionary Concepts category, provides a 3D 360-degree immersive view from the seat selected during the booking process, so that customers can know the details of the seat: measure, materials, A/V equipment, placement, etc.

3D SeatMapVR increases sales of special seats, premium seats and upgrades, and reduces passengers complaints, improving satisfaction ratios. This product has already been procured by Emirates Airline. Visit 3D SeatMapVR if you want to see a demo and get more details about how it works.

AAT Automation

AAT Automation describes itself as your competent development partner for demanding automation projects. For over 25 years, AAT Automation has been working on innovative solutions for automation requirements in a wide range of areas. Whether conveyor technology, robotic systems or mobile transport systems, it will find a solution to your problem.

Adoreboard

Adoreboard helps airports and airlines boost satisfaction and revenue by uncovering actionable insights from passenger emotions. Founded at Queen’s University Belfast, Adoreboard turns emotion science into better passenger experiences and stronger business results. Its AI analyses thousands of feedback comments in seconds, revealing what truly drives passenger happiness or frustration, ultimately enabling data-driven action prioritisation and measurable ROI improvements. Adoreboard’s research identified $695 million in ‘Revenue at Risk’ across America’s five busiest airports due to emotional experience gaps, providing seven actionable insights to address problems before they impact financial performance.

Adoreboard’s primary objective at the co-located APEX FTE EMEA and Ancillary & Retailing events is to connect with aviation leaders who recognise the importance of passenger experience and that emotions directly impact customer spend and business performance. It will be sharing findings from its recent study revealing how emotional experience gaps at five US airports put $695 million in annual revenue at risk. This research provides a compelling starting point for meaningful conversations about protecting revenue and turning passenger frustrations into revenue opportunities. The company aims to show aviation professionals how to identify and prioritise experience improvements with the highest revenue impact; demonstrate how Adoreboard’s AI-powered emotion analytics platform transforms unstructured feedback into actionable insights; build relationships with airports and airlines looking to enhance passenger satisfaction while improving commercial outcomes; and offer complimentary analysis of organisations’ customer feedback to uncover hidden opportunities.

Aggregate Intelligence

Aggregate Intelligence provides data intelligence to power better business decisions. It captures and aggregates fast-moving big data and converts it into business and predictive intelligence, so that its customers can make better business decisions every day. Aggregate Intelligence provides industry-leading data intelligence solutions for the global travel and hospitality market. Its advanced technology captures, enhances, and delivers highly accurate, easily integrated, and uniquely valuable data, giving businesses the insights they need to stay ahead. It specialises in high-barrier-to-entry data, offering a comprehensive market view that goes beyond traditional sources. By providing real-time intelligence on pricing, demand, and competitive positioning, Aggregate Intelligence ensures its customers see the market exactly as their customers do – empowering them to make smarter, data-driven decisions.

AirCS

Air Claim Solutions (AirCS) is the aviation industry’s first claims service powered by artificial intelligence (AI), designed to streamline the handling of flight delay and cancellation claims. By leveraging AI, AirCS aims to significantly reduce risk, cost, and processing time, providing airlines with a faster, more efficient way to manage claims on a global scale. Avocado55 – a prominent business advisory specialising in customer experience; Lokulus – experts in AI workflow automation; and Clyde & Co – a leading global law firm, have collaborated to deliver this innovative service. “Together, we are setting a new benchmark for airline operational efficiency and customer satisfaction,” says Xavier Orr, Aviation Practice Lead, Avocado55.

Avocado55 is exhibiting at the co-located APEX FTE EMEA and Ancillary & Retailing events, taking place in Dublin on 10-12 June 2025. “Our main hopes for this year’s FTE are twofold: firstly, to create meaningful connections with attendees and explore partnership opportunities with airlines that share our passion for transforming the industry,” Orr explains. “Secondly, we aim to showcase AirCS and demonstrate how we can alleviate the challenges brought by disruptions in the airline sector.”

What truly sets AirCS apart is that it is the only solution on the market designed and delivered by aviation CX experts – individuals who have worked in the industry and understand its challenges first-hand. “Additionally, it is backed by the world’s largest aviation law firm, ensuring compliance with all major legislations,” says Orr. “With AirCS, you are not just getting software, you are gaining industry expertise and legal peace of mind.”

Alphacomm

Alphacomm offers solutions for selling digital goods, including top-ups, gift cards, and eSIMs. As a standard feature, it provides complete fraud protection for credit card and PayPal transactions. In the travel space, Alphacomm’s end-to-end solution enables your brand to quickly start selling your own travel eSIMs online without any risk or hassle.

The travel sector is just getting started with eSIMs. Some airports are already including this technology in their offering with the intention of making the customer experience better for travellers. As hubs of international travel, airports serve as the first and last stop in a traveller’s journey, making them an ideal place to introduce solutions that make travel easier. By turning key customer touchpoints into opportunities for education and adoption, airports can do more than just promote a product and better influence how travellers stay connected. Alphacomm is committed to helping you turn potential pitfalls into opportunities for success, making the sale of your digital goods simple and safe. With its cutting-edge solutions, you can focus on what truly matters – delivering a consistent shopping experience.

Ariadne

Ariadne is specialised in location data and crowd analytics. Ariadne is a state-of-the-art artificial intelligence (AI) system that senses anonymous signals from smartphones, enabling accurate assessment of people flow and real-time information. By providing insights into people counting, visitor trajectories, heatmaps, flow patterns, dwell time, omni-channel marketing via opt-in and indoor navigation, Ariadne offers actionable data to both the private and public sectors.

Aviation Solutions – by Schiphol Group

Aviation Solutions shares proven successes with other airports. All products in the portfolio are delivering value in an operational setting at multiple airports and have three things in common: they are proven, provide instant value, and make use of learnings of all airports.

Passenger Experience Platform: Reach passengers to elevate experiences and unlock opportunities.

Deep Turnaround: Using AI to make turnarounds predictable and improve collaboration.

Hear more from Schiphol Group at the co-located APEX FTE EMEA and Ancillary & Retailing events, taking place in Dublin on 10-12 June 2025. Silvia Rey Abeijón, Innovator, Innovation Hub, Royal Schiphol Group, is participating in a session focused on ‘Laying the foundations for an automated future – insights from industry pioneers’ with a presentation titled ‘How is Royal Schiphol Group progressing with its ambitious plans to make AMS an autonomous airport by 2050, and what has it achieved already?’ Register for APEX FTE EMEA and Ancillary & Retailing – one registration provides access to both events >> See the APEX FTE EMEA / Ancillary & Retailing schedule at a glance >>

Avsos

Avsos is an aviation solutions startup established for developing innovative, efficient, cost-effective, modular, artificial intelligence-oriented and cloud-based software solutions for airlines. Avsos plans to serve the entire aviation industry, especially airlines, by reinterpreting experience in aviation technologies accumulated over the years with an innovative approach.

Within the scope of aviation operations, Avsos continues to develop and offers end-to-end cloud-based and artificial intelligence supported solutions from ground operations to crew operations. It provides aviation companies with the necessary services for their operations by making use of cloud-based services without need of heavy investments in infrastructure.

Blue Ribbon Bags

Delayed Baggage Protection as an ancillary product. For just $5 per person, Blue Ribbon Bags will send real-time push notifications to the traveller regarding the status of their mishandled baggage. If the bag is not returned within 96 hours, Blue Ribbon Bags will compensate the traveller $1,000 per bag – no questions asked!

Blue Ribbon Bags is a value-added benefit that is either sold as an add-on during the flight booking process for channels such as airlines or OTAs, or embedded for credit cards, insurance companies, etc.

Cation Consulting

Cation Consulting is a lean, Dublin-based, global-serving group of consulting specialists, operating across Cloud, Conversational AI, Bots & Voice. With seasoned experience across the Telecoms, Finance, Insurance, Edtech and Travel industries, the company aims to disrupt the end-user conversation, bringing the user closer to any data or services across multiple channels, in multiple languages. Cation are AWS Consulting Partners.

Omni-channel, multilingual Conversational AI will become the most direct line between a customer problem and a solution. Cation’s Customer Intelligence Platform delivers on the promise of reducing the cost of customer contact points by 70%, while providing improved care and experience for the customer. It provides immersive customer intelligence for clients such as Ryanair.

CMAC Group

Leveraging years of experience in the field, CMAC is adept at mobilising resources swiftly to address the needs arising from flight disruptions. Whether arranging mass transportation or securing accommodation, the company’s travel disruption management solutions are designed to respond effectively to cancellations, delays, or diversions.

CMAC takes on the logistical challenges, from coordinating with suppliers to finding the best solutions, allowing you to focus on restoring services as quickly as possible. Whether facing planned disruptions or unexpected emergencies, CMAC aims to manage the situation efficiently, ensuring the well-being of all affected.

Better still, CMAC will help you reduce your exposure to EU261 claims and press escalation to protect your finances and your reputation. Everything CMAC does preserves the loyalty of your customers for your future success.

Cobot Lift

Cobot Lift – a Partner of the FTE Baggage Innovation Working Group – is transforming baggage handling with COBRO – a range of autonomous baggage handling solutions using a collaborative robot, designed to ensure ergonomic working conditions while optimising brownfield environments.

COBRO is on a mission to automate baggage handling across all airport workstations with its advanced robotic technology. It helps airports navigate regulatory requirements while automating baggage handling with innovative robotic technology. The approach goes beyond consultation, it provides a holistic package covering the entire lifecycle – from concept to implementation. Cobot Lift shares its expertise to ensure project success, using strategies informed by real-world applications tailored to meet the unique needs of each project.

Emma Systems

EMMA is a SaaS-based, AI-driven platform designed for airports, airlines, and all aviation stakeholders. It creates a unique, real-time and forecasted view of operations and performance. By bringing visibility and predictability, it enables rapid gains in efficiency, coordination, and sustainability.

Emma Systems’ suite of solutions includes Airport Collaborative Decision Making (A-CDM), Pre-Departure Sequencer (PDS), Airport Operations Management System (AOMS), Turnaround Management System (TMS), Total Airport Management (TAM), and the advanced Airport Acumen analytics layer. Together, they help airports optimise turnaround times, coordinate stakeholders, manage disruptions, and make data-driven decisions across the airport ecosystem.

Engineering Insights

Engineering Insights empowers airlines to elevate customer satisfaction, boost revenue, and optimise margins through strategic cross-selling and upselling opportunities at the right time. Its services include responsive UX/UI web solutions, mobile app development, personalising and optimising booking processes, creating bespoke enterprise systems, and transitioning legacy systems to the cloud.

InterLnkd

InterLnkd is the first company to link your booked customers with the worlds of fashion, beauty, and retail to complement the booking they hold with you, and to earn your business a completely new and cost-free ancillary revenue stream.

KOI Technologies

KOI is revolutionising the airport transfer industry through cutting-edge technology and innovation. As a forward-thinking airport transfer company, KOI prioritises efficiency, convenience, and sustainability in all of its operations. With a strong emphasis on enhancing the customer experience and optimising driver services, KOI stands at the forefront of the industry. It is redefining airport transfers through innovation, technology, and a commitment to excellence.

OpenJaw

OpenJaw transforms travel companies into travel retailers. The OpenJaw Platform, t-Retail, is the most complete travel retailing platform available. And, t-Retail is pretty powerful stuff. It gives travel companies everything they need to retail all travel products to increase revenue and enable redemption. And, OpenJaw’s customers, which include some of world’s greatest travel brands, seem to agree.

Plan3

Plan3 is a passenger-focused disruption management system that puts unrivalled ease of recovery in the hands of disruption customer care teams.

Simply put, Plan3 solves every aspect of passenger disruption, automatically sourcing holistic solutions with eyes on the entire passenger journey.

Using Plan3’s Option Creator tool, airlines can easily bundle together and publish relevant options (eg, new flight, hotel, transportation, digital meal vouchers), and passengers can self-serve their way to a seamless onward journey.

Planitas

Planitas helps airlines make better use of their data. For most industries, data enables the business to make better decisions. However, for airlines, legacy technology, disparate sources, and siloed applications put this data-advantage out-of-reach.

With the science-powered ADAPTiv platform, Planitas unlocks granular value, down to PNR-level, from any data source in real-time. It enables Planitas to tackle complex revenue-related challenges such as accurate proration, ticketing, connection analysis, and demand forecasting. Also, it allows the company to optimise dynamic offer strategies, including offer recommendations and pricing.

Retail inMotion

Retail inMotion specialises in the onboard retail business, driving ancillary revenue and reducing inflight costs for over 35 airlines across five continents. It offers effective onboard retail services, innovative technology solutions and award-winning retail products to help you deliver an all-new onboard retail experience to your passengers.

Shabstec Limited

Shabstec delivers baggage solutions to the aviation industry. The Bagnition suite of applications can manage baggage from check-in through to aircraft loading. The newly designed TagForLife offers electronic bag tag technology with a display, BLE and RFID capability, making it ideal for baggage processing. The baggage broker allows airlines and airports to exchange baggage notifications using an easy to use, low-cost self-service portal. The electric baggage cart technology removes the need for conveyors/ICS systems making baggage transport simple and straight forward and saves on OPEX/CAPEX costs too.

Splunk – a Cisco Company

Splunk (a Cisco Company) is a big data platform that helps organisations collect, manage, and analyse data to improve their business operations, security, and compliance. Splunk helps some of the largest airports in the world be more efficient and improve passenger experience.

Tao Climate

Tao Climate offers scalable, verifiable Carbon Credits (CCs) to the European aviation sector. Its technology enables the creation and verification of CCs and their real-time sale through channel partners.

Visitors to the Tao Climate stand can expect an interactive and enlightening experience showcasing the revolutionary Tao CX product. The stand will feature live demonstrations of the Tao CX platform, allowing visitors to see first-hand how easily it integrates with airline booking systems to offer real-time carbon offset options. Experts will be on-hand to discuss the operational benefits and sustainability impacts of Tao CX, including detailed case studies from customers currently using the system. Attendees will have the opportunity to simulate booking experiences and view the seamless process of calculating and offsetting carbon emissions during flight bookings. Additionally, Tao Climate will offer insights into its development process, discuss its collaboration with environmental groups and airline partners, and explore future enhancements planned for Tao CX.

Threedot

Threedot monitors market trends, analyses factors impacting the industry, and publishes reports and papers. It focuses on providing advisory services to the companies willing to make a difference, restart the industry and help it become serve its purpose in a more resilient and sustainable manner.

Threedot conducts research for all kinds of clients, for example on market trends and new developments. Threedot shares the research in reports or directly in presentation to the client. Threedot publishes papers, like White Papers, under its own name or publishes specific papers sponsored by clients.

Threedot works on different kinds of strategies, for example a distribution strategy for an airline willing to leverage NDC, or a go-to-market strategy for a travel tech startup targeting an airline segment. Threedot combines the access to the best experts and to the relevant source of data, and the use of proven methods to build scenarios and test them.

Hear more from Threedot at the co-located APEX FTE EMEA and Ancillary & Retailing events, taking place in Dublin on 10-12 June 2025. Eric Léopold, Founder, Threedot, will moderate a session on ‘Advanced approaches to Modern Airline Retailing and Offer & Order management’. He will also lead an ‘Educational Workshop & Case Study: Lessons learned, best practices and insights from 10 years of NDC implementation to Modern Airline Retailing’. Meanwhile, Oana Savu, Strategic Advisor, Threedot, will moderate ‘The AI Travel Retailing Symposium’ focusing on ‘How can we successfully leverage artificial intelligence (AI) for dynamic offers, disruption management, customer engagement, trip planning and more?’ Register for APEX FTE EMEA and Ancillary & Retailing – one registration provides access to both events >> See the APEX FTE EMEA / Ancillary & Retailing schedule at a glance >>

Travelex

Travelex is one of the market leading specialist providers of foreign exchange. It has built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. The Travelex mission is to simplify customers’ access to international money, however and whenever.
The business operates across over 20 countries and covers the entire value chain of the retail foreign exchange industry. In its retail business, Travelex operates over 1,100 stores in the some of the world’s top international airports by international passenger numbers and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres. It has a growing network of over 900 ATMs at both on-airport and off-airport locations around the world.

In addition, Travelex sources and distributes large quantities of foreign currency banknotes for customers on a wholesale basis including central banks and international financial institutions. It also offers a range of remittance and international money transfer products around the world.

Upstream Works

Upstream Works will be demoing its ‘day of travel’ solution, AgentNow, at the co-located APEX FTE EMEA and Ancillary & Retailing events. AgentNow is being used by United Airlines to help customer service agents provide a human-to-human experience in a digital environment, all while reducing (and even eliminating) wait times. AgentNow works by digitally connecting customers with qualified contact centre agents through personalised, real-time video interactions, easily accessible through QR codes, mobile devices, or kiosks.

Viasat

Viasat is intimately connected to the aviation community, with more than 30 years of delivering innovation from cockpit to cabin. Whether it is delighting the ‘always on’ consumers of today or delivering connectivity to the aircraft of tomorrow, Viasat is helping its customers harness the power of connectivity to make their vision a reality. Viasat is dedicated to pushing the boundaries of what is possible in inflight connectivity, ensuring that its solutions evolve with the ever-changing needs of travellers.

Voye Global

Voye is a visionary tech-adventure company that creates groundbreaking global roaming services. Tailor-made for world travellers and adventurers alike, it ensures you always get a customised travel experience through seamless connectivity. Voye works hard to make data roaming for travellers simple and affordable. Its primary product, the eSIM, revolutionises the way travellers connect to the internet abroad. This technology is available in over 130 countries, ensuring that wherever your travels take you, you remain connected.

Startup Zone

Amigo eSIM

Amigo eSIM enables explorers to find seamless connectivity for their global adventures. As a pioneer in the eSIM industry, it provides borderless connectivity for modern, international travellers. Amigo eSIM’s mission is simple and powerful: to make staying connected while abroad as simple as a tap on your screen, without breaking the bank. Amigo eSIMs is not just providing a service, it is enabling connections that matter, ensuring that you can stay in touch with your world wherever your journey takes you.

Arcube

Arcube’s game-changing post-flight technology is the first solution designed to turn idle loyalty points into a powerful rebooking incentive. Unlike traditional loyalty programs focused on the top 5% of flyers, Arcube addresses the vast majority of travellers who fly just a few times a year and often disengage after their journey ends. By converting unused miles into hyper-personalised ancillaries after the flight – such as fast-track security for those delayed at screening – Arcube ‘locks’ value into the passenger’s next booking, increasing return rates and average order value. In a 12-month pilot with Etihad Airways, the platform helped generate $1.6 million in new revenue and boosted order value by 10.4%, with nearly half the participants new to the airline’s loyalty program. With a growing pipeline of 16 airline partners and backing from major travel tech leaders, Arcube is redefining loyalty for a price-sensitive, experience-driven generation and solving one of the industry’s most overlooked gaps: the post-flight moment.

Cielo

Cielo’s customer support technology lets customers choose how and when they’re helped, respecting their time, eliminating inefficiencies, and increasing your profit. Its premium support options boost brand affinity with new solutions facilitated by real people – not bots – while simultaneously creating new revenue streams for your contact centre.

Emu Analytics

Emu Analytics is a London-based SME delivering digital twin software for airports, airlines, and airspace regulators. Its software seamlessly consolidates vast amounts of geospatial data, enabling real-time and historical analysis of aircraft movements, airside processes and operational performance on the apron and in the air – empowering aerospace organisations to unlock critical insights that drive the optimisation of turnaround and on-time performance, enhance airspace planning, and elevate operational efficiency, sustainability, and safety.

British Airways is using Emu Analytics’ real-time digital twin software to transform how it manages towing across its Heathrow operations to ensure aircraft are where they need to be at the exact moment they are expected to be there. At the heart of this initiative is Mission Control, British Airways’ operational decision support platform, underpinned by Emu Analytics’ digital twin software. “One of the big challenges we have is moving aircraft around the airport,” explains Richard Anderson, BA’s Director of Global Operations. “We’ve got our customer operation at the west end of Heathrow, and our engineering operation at the east end. Mission Control has given us the ability to track every single aircraft movement by the second.”

With Mission Control, British Airways can pinpoint delay hotspots, identify operational pinch points, perform retrospective analysis, and feed trend data into future planning. This data-led approach means each towing movement is strategically optimised to ensure the operation runs on time, every time.

Want to see Emu Analytics’ software solution in action or learn more about how digital twins are reshaping ground operations globally? Meet the Emu Analytics team at APEX FTE EMEA / Ancillary & Retailing for a demonstration.

Fairlyne

Founded in 2021 in Paris, Fairlyne offers the first white-label platform empowering airlines to seamlessly establish their own resale experiences on their direct channels. With a sharp focus on revenue management, Fairlyne transforms carriers’ operations, leveraging no-shows to convert empty seats into profitable opportunities while enhancing customer satisfaction and loyalty. Fairlyne is backed by leading venture capital firms including Speedinvest, Kima Ventures, Evolem, and FJ Labs.

myPlane

myPlane is a modern management platform for group charter flights – a groundbreaking B2B platform for the travel trade. myPlane is the world’s first digital distribution platform of commercial charter flights, and the world’s first AI-powered online booking engine of its kind. Managing, sourcing, booking and selling of commercial charter flights has never been easier. myPlane works with leading airlines and travel buyers. It is proudly in partnership with the leading travel companies across the world. The company connects the B2B travel trade like never before, making charter flight bookings and transactions fast, efficient, streamlined and transparent.

Orb Media

Orb Media creates immersive brand experiences that work on all devices, enabling customers to increase their reach, realise new revenues and impact brand awareness. Its interactive platform powers next-generation e-commerce, drives consumer engagement and delivers critical data on the interactive consumer behaviour journey. Orb Media has been exploring the world of 360 and VR since it teamed up with Samsung in 2017 to showcase VR & 360 content the Samsung Gear could capture. After that it went into a very dark room for a very long time and experimented with lots of emerging tech, teasing and testing ideas and applications for the future of immersive content consumption. Constantly evolving, Orb Media is expert in immersive technology.

Platform 195

Platform 195 is a retail media solutions and marketing company focused on travel and sustainability. Powered by data, it has decades of experience building award-winning media organisations within tour operators, OTAs, hotels and airlines and delivering high-performing strategic and creative marketing solutions that drive business and create brand impact.

Platform 195 has extensive experience delivering targeted marketing campaigns for the travel industry. It blends purchase-intent data with creative thinking to transform partnership and brand marketing. Register for APEX FTE EMEA and Ancillary & Retailing – one registration provides access to both events >> See the APEX FTE EMEA / Ancillary & Retailing schedule at a glance >>

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FTE Dublin 2025 sponsor & exhibitor preview – innovative solutions to help airports and airlines accelerate digital, ancillary & commercial strategies