How to book EVA Air Infinity MileageLands awards (for multiple people)

I’m a big fan of EVA Air. The airline has an excellent business class product, great availability for its own (awkwardly-named) Infinity MileageLands customers, tasty food, and competitive pricing on non-stops to Taiwan. Citi ThankYou Rewards transfer 1:1 to EVA, and it’s a superlative way to use your points. There’s one problem, though: booking awards […] The post How to book EVA Air Infinity MileageLands awards (for multiple people) appeared first on Frequent Miler. Frequent Miler may receive compensation from CHASE. American Express, Capital One, or other partners.

May 29, 2025 - 17:35

How to book EVA Air Infinity MileageLands awards (for multiple people)

I’m a big fan of EVA Air. The airline has an excellent business class product, great availability for its own (awkwardly-named) Infinity MileageLands customers, tasty food, and competitive pricing on non-stops to Taiwan. Citi ThankYou Rewards transfer 1:1 to EVA, and it’s a superlative way to use your points.

There’s one problem, though: booking awards via EVA’s search engine is terribly unintuitive, and that process is probably one of the biggest reasons that relatively few points and miles folks utilize it. We’ve been promising a post outlining how to search for EVA Air award flights for some time…and here it finally is.

EVA Air award chart

Here’s the current award chart for travel on EVA (which can also be found here):

EVA Air transfer partners

Both Citi ThankYou Rewards and Capital One Miles can be transferred to EVA, although Citi has a much better ratio:

Rewards Program	Amex Transfer Ratio (and transfer time)	Chase Transfer Ratio (and transfer time)	Citi Transfer Ratio (and transfer time)	Capital One Transfer Ratio (and transfer time)	Bilt Transfer Ratio (and transfer time)	Wells Fargo Transfer Ratio (and transfer time)
EVA Air Infinity MileageLands			1 to 1 (2 to 4 days)	1000 to 750 (~1 day)

I don’t recall ever having seen a transfer bonus to EVA from either one of them.

How to book award flights with EVA Air

1) Create an Infinity MileageLands account for each traveler

In order to find more than one seat, you have to create a separate account for each passenger before searching. You can find the registration page here. Keep track of your number, there’s only about a 50/50 shot that EVA will send it to you.

2) Log in to EVA Air’s website

Click here to find the award search page on EVA’s website. When you scroll down, you’ll notice that there are several different options, including “Log In,” “Select Itinerary,” and “Online Ticketing.” Regardless of which one you select, you’ll have to log-in first.

Confusingly, both “Login” and “Select Itinerary” allow you to search for flights, while “Online Ticketing” doesn’t. Select one of those.

3) Enter the MileageLands number AND password for each passenger

After selecting the date and route you’d like to search for, you have to enter the EVA frequent flyer number and password for every passenger in your party. Then, you’ll be able to search for multi-passenger availability.

4) Look for “available,” not “waiting”

It can be unintuitive to figure out whether or not there’s availability…but there often is.
When you see the search results, watch out for flights that are only waitlisted. If it says “waiting”, as you see on all of the flights shown below, then there isn’t availability:

If the flight says “Available,” then it can be booked.

Select the flight that you’re looking for, then click “Confirm” at the bottom of the page. Note that it says “Unconfirmed” right beside “Available.” You’ll see a message that says it can’t be confirmed until booking (which can be scary since most of us will have to transfer points):

Don’t worry about it. As far as I’ve ever been able to tell, if it says available, you’ll be able to book the award.

Once you hit “Confirm” (again), you’ll see the required mileage for the flight.

You won’t be able to see the surcharges for the award unless you have enough miles in your account to book it. Normally, US – Asia is around $100-$150.

5) Transfer miles to each account in order to book

Yet another frustrating, unintuitive feature of EVA’s award-booking process is that you can’t book tickets for two passengers without having enough miles for each ticket in each account…which is a royal pain.

The easiest way to do that is to transfer points directly into each account. Both Citi and Capital One both allow you do this fairly easily, but if using Citi, the transferred points expire in 90 days, so don’t do it too far in advance. Once you’ve transferred the points, you can then move them directly into each passengers EVA account.

Unfortunately, it takes both Citi and Capital One transfers a day or two to be reflected in your MileageLands account. The seats don’t fly off the shelves, and I’ve never had an award disappear out from under me while I was waiting for the miles to show up, but there is a non-zero chance of it happening.

Adding a transfer “nominee”

You can also go through a lengthy process to add someone to your account as a “nominee,” so that you can transfer EVA miles directly to them. First, go to the “Manage My Account Page” and select “Nominee List Management:”

You’ll first see a button that says “Download Online Service Form:”

You download that form, fill it out and then either fax it or scan / e-mail it to your local MileageLands Service Center (see list here – I had to call for the LA e-mail address). Normally, they process the form in a matter of hours and you’ll get an e-mail notifying you that online service has been added your account. But, you’re not done yet.

You then have to register your travel companion as a “nominee.” Go back to the Nominee List Management screen and you’ll now see the ability to add someone using their MileageLands accounts number:

You can add up to six nominees per year and, once they’re added, you don’t need to do it again. After submitting the request online, your companion will be available the next day (Taiwan time). Once they’re added, you can select them from a dropdown menu and transfer miles directly to them.

6) Choose “Online Ticketing,” not “Reservation”

Now that you have the appropriate amount of miles in each account, you’re finally ready to book. Most of the rest of the process will be straightforward using the search process outlined above.

However, there’s one final, confusing screen. After you enter all of your details and click to finalize the booking, you’ll be given the following option:

Choose “Online Ticketing.” The other button will just make a reservation and you’ll then have to go through the process of paying for it after you make the reservation…and we’ve all had enough fun for one day, right?

Booking Stopovers

EVA allows you to have a free stopover in Taipei on roundtrip tickets only. Unfortunately (or maybe fortunately), there’s no way to do it online, you have to call in. It’s easiest if you already have the flight numbers and dates that you want to book ready to go and also have confirmed availability beforehand.

Quick Thoughts

I’ve often wondered if EVA intentionally made it’s award-booking process obtuse and unintuitive. It’s hard to explain it otherwise. Regardless of the motive or lack thereof, it’s undoubtedly part of the reason why there’s such good availability for many of its routes.

It is worth struggling with, though. I find more availability through EVA from the West Coast than any other Asian carrier, and it’s a joy to fly. Hopefully this post helps avoid most of the headache that comes with booking through Infinity MileageLands.

The post How to book EVA Air Infinity MileageLands awards (for multiple people) appeared first on Frequent Miler. Frequent Miler may receive compensation from CHASE. American Express, Capital One, or other partners.